SHIPPING, WARRANTIES AND RETURNS
LIQUID RETURNS
Due to the nature of the product, Nix-a-Crave is unable to accept returns on Opened Liquid products.
Please read our return policy below, and if applicable, REQUEST A RETURN. Customer Service will respond within 48 business hours. All returns require a Return Merchandise Authorization request (RMA) before returning to us. Click the above link to request an RMA.
Hardware Returns
Manufacturer’s Warranty after 14 days: Many hardware manufacturers offer their own product warranty. If you experience an issue outside of the 14 day return period offered by Nix-a-Crave, please contact the manufacturer for additional information. Keep all packaging, inserts, and warranty card of the product for duration of the vendors warranty. Most vendors require all included materials to be sent with the product return.
Returns to Nix-a-Crave within 14 days: For sanitary and safety reasons, we do not accept returns on the following items if they have been opened: Liquids, used devices.
Contact Customer Care if you require a Return Merchandise Authorization number for defective hardware. Hardware items may be returned within 14 days of delivery date covering any manufacturers defect. Items found to be Dead on Arrival (DoA) must be made within 48 hours of the delivery date.
Any other type of damage caused by mistreatment or misuse of the product will not be accepted. After 14 days, please contact the manufacturer of the product for return/warranty information (See warranty insert in product packaging). Products that have been used and are damaged, scratched, dented, or have visible wear and tear will not be accepted for returns.
Returned items are tested by Nix-a-Crave. Products damaged by user error or modification of the product may be returned at the customers expense. Products in working condition are not eligible for return or exchange.
Return Merchandise Authorization:
All returns must be pre-authorized by our Customer Service Department. An RMA number will be issued for authorized returns. Return received without a valid and authorized Returned Merchandise Authorization (RMA) number will either be disposed of, or returned at the customers expense.
RMA's expire after 30 days, items received after 30 days will not be processed and may be disposed of, or returned at the customers expense.
If you have an issue with your order, please contact Customer Service using the chat window at the bottom of our website or through our website contact form. Including images and detailed videos with your initial contact may expedite the troubleshooting process.
Please note that Customer Service may request images or video to assist with troubleshooting the product before approving a return. Including images or video detailing the issue with your initial contact may expedite your claim.
Exchange: Unopened, unused items may be eligible for exchange in the form of store credit only. Eligible products must be unopened and in unused condition may be returned within 30 days with a valid authorized Returned Merchandise Authorization (RMA) number. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned at the sender’s expense. The initial cost of shipping incurred during the original purchase is not eligible for refund or credit at any time.
Incorrect Item Received: In the unlikely event that you should receive an incorrect item, contact Customer Servicefor assistance and return authorization for replacement. Once the item has been received and processed, the correct item will be shipped out to you at no charge. All items received incorrectly must be returned unopened. If the item has been opened, it is not eligible for return.
